Privacy Policy

This Privacy Policy explains how we handle information when you visit helpwithmedicare.org or contact us through it. Help With Medicare is operated by WKM, Inc., under the We Know Medicare brand (“we,” “us,” or “our”).

At a glance

Information you choose to give us

When you fill out a form on our website, we may ask for:

• Your first and last name
• Your phone number and email address
• Your ZIP code and whether you live in Wisconsin
• The situation that best describes why you are contacting us, such as turning 65 or reviewing your current plan
• If you are helping a family member, that person’s first name (optional)
• Whether you agree to be contacted by phone or text message

If you are contacting us on behalf of someone else, please share their information only with their permission.

Information we do not ask for

Our current website forms do not ask for your Medicare number, Social Security number, bank or card information, or medical records. Please do not send that kind of information through this website or by email. If it is needed to help you with a plan, a licensed agent will explain the appropriate way to provide it.

Information recorded when you submit a form

Our forms are built with Gravity Forms, which stores your submission in our website’s WordPress database on our hosting account. Along with what you typed, the entry may include:

• The date and time you submitted the form
• The page where the form was submitted
• Basic technical details about your browser or device
• Advertising attribution details, where they are included in the web address you used to reach us, such as campaign names (for example, utm_source) or ad click identifiers (for example, gclid or fbclid)

Our form is set up not to store your IP address with your entry. Our hosting provider may also keep server and security logs, which can include IP addresses and pages visited, to operate and protect the website.

How we use your information

• To respond to your Medicare questions and requests
• To contact you about the request you submitted
• To schedule a time to talk with a licensed agent
• To keep records of our communications as required by law and insurance regulations
• To operate, maintain, and protect our website
• To understand which outreach and advertising efforts bring visitors to our website

Phone calls, text messages, and email

Our form includes an optional box, unchecked by default, for agreeing to phone or text contact. If you check it, we may call or text you about your request. If you do not, we will reply by email. Agreeing to phone or text contact is never required to speak with us or to buy any product.

You can ask us to stop calling, texting, or emailing you at any time by contacting us using the details at the bottom of this page.

Artificial Intelligence and Customer Communications

Help With Medicare may use artificial intelligence (AI) tools to assist our team with answering questions, reviewing inquiries, preparing responses, and scheduling appointments.

Some communications may be handled or assisted by an AI-powered virtual assistant. When appropriate, inquiries will be referred to a licensed Medicare insurance agent or another member of our team.

We do not currently use automated or AI-generated calls or text messages to contact people who submit our website forms. If these services are introduced, we will provide appropriate disclosures and obtain any consent required by law.

AI assistants do not replace licensed insurance agents when professional guidance or enrollment assistance is required.

Appointment scheduling

Online scheduling is not currently connected to this website. If we add a scheduling service, we will update this policy before it is activated.

Cookies, analytics, and advertising tools

We will update this policy before adding analytics, advertising pixels, embedded video players, or other tools that collect information about visitors.

Services we use

We use the following services to run our website and respond to you:

• Namecheap EasyWP — website hosting and security
• Namecheap Private Email — our business email
• WordPress — the software our website runs on
• Gravity Forms — our website forms, which store entries on our own website
• WP Mail SMTP — sends website email through our authenticated email account

How we share information

We do not sell, rent, or trade your personal information or distribute your inquiries to other insurance agents or agencies for their marketing purposes.

We may share information with the services listed above as needed to operate our website and respond to you. If you choose to apply for a Medicare insurance plan, we may share the information necessary to process your application with the insurance company you select and the enrollment services used to submit your application. We may also disclose information when required by law, regulation, or a valid legal request.

How long we keep information

We keep information for as long as reasonably needed to respond to your request, to serve you if you become a client, and to meet applicable legal, regulatory, and insurance-carrier record-keeping requirements.

How we protect information

Our website uses a secure (HTTPS) connection, and our hosting includes security protections such as a web application firewall. No website or email system is completely secure, so we cannot guarantee absolute security.

Your choices and requests

To make a privacy request, email us at contact@helpwithmedicare.org. You may ask to:

• See the information we have about you
• Correct or update your information
• Delete your information
• Stop phone calls, text messages, or email from us

We may need to confirm your identity before acting on a request. Some records may need to be kept to meet legal, regulatory, or insurance-carrier requirements.

Children

This website is intended for adults seeking information about Medicare. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date at the top.

Contact us about privacy